The main purpose of this study is to evaluate customer satisfaction of banking service in the state bank of india. Declaration hereby we declare that the project report entitled comparative study of customers satisfaction towards hdfc bank and state bank of india submitted for the degree of master of business administration, our original work and the project report has not formed the basis for the award of any diploma. Nov 28, 2017 this project contains information regarding consumer awareness of 150 respondents of sbi bank. Project report on study of general insurance sector in india submitted by. Project report on ratio analysis of sbi pdf state bank of indiaratio analysis. A roadmap shri renjith kumar b assistant, state bank of india alleppey main branch, alappuzha 10 15. Explore finance project report pdf, financial management projects topics, finance project topics list or ideas, accounting based research projects, latest synopsis examples, abstract, base papers, fm thesis ideas, corporate phd dissertation for financial management students fm, reports in pdf, doc and ppt for final year mba, bba diploma, bsc, msc, btech and mtech students for the year 2015 and. The report gives an overview of the banking sector and company profile. Hereby we declare that the project report entitled comparative study of customers satisfaction towards hdfc bank and. Paper on job satisfaction of sbi employees job satisfaction of public sector bank employees a.
Pdf a study on customer satisfaction of commercial banks. The author conducted a literature search on banking services of sbi interviewing of its 150. The setting of mba final year project on customer satisfaction objective is the corer stone of a systematic study. It is with immense pleasure that the state bank of india sbi presents to you its third sustainability report. Fathi, marjanajiji,2011 has done their research on customer satisfaction of the banking customer in isfahan city. The terms are highly personalized, as the level of satisfaction differs from time to time and situation. Results were technical knowledge and environment of the bank are main factors which dreates dissatisfaction in isfahan city. Customer satisfaction, a term frequently used in marketing. To suggest the strategies for the bank to improve the level of customer satisfaction. Ghosh and kailash 2010 has strongly argued that customers knowledge is also one of the most. Now a day customer satisfaction and customer retention are the most important challenges faced by most of banking. The bank knows from its customer satisfaction survey data that more satisfied customers are more likely to use more of the banks products and are more likely to recommend in fact, 51% have recommended the bank in the last year. For the purpose of the present study primary data were collected using likert scale based questionnaire. Introduction in todays competitive world, all organizations are focusing on customer satisfaction.
A study on customer satisfaction of commercial banks. Customer satisfaction, banking services and services of sbi. The present empirical study focuses on identifying key factors that have influences customers satisfaction in alternative banking service provided by state bank of india sbi. The research is focused to reveal the expectations of customers which could be crucial for sbis growth and success. Pdf a study on customers satisfaction towards banking services. The findings of this report is helpful for the management in attempting to improve the overall service quality and also to promote the companys. Explore finance project report pdf, financial management projects topics, finance project topics list or ideas, accounting based research projects, latest synopsis examples, abstract, base papers, fm thesis ideas, corporate phd dissertation for financial management students fm, reports in pdf, doc and ppt for final year mba, bba diploma, bsc, msc, btech and mtech students for the year 2015. Case study on state bank of india amruth raj nippatlapalli business management,v. Merger of sbi with its 5 associates namely state bank of bikaner and jaipur sbbj, state bank of mysoresbm, state bank of travancore sbt, state bank of hyderabad sbh, state bank of patiala sbp and bharatiya mahila bank 1 took place on 1 april, 2017. Nepal sbi, customer satisfaction, employee satisfaction, service quality.
This project is focused on customer satisfaction in service industries, especially in banking. The time norms for specific business transactions should be displayed prominently in the banking hall so that it attracts the customers attention. The banks are spending a lot of time and energy to frame polices about customer satisfaction. Customer satisfaction regarding hdfc bank hsc projects. A study on customer satisfaction towards public and private. Since working staffs plays an important role to create quality service, the research is also cen. Pdf a comparative study of ebanking in public and private. It is a corporate body with an authorised share capital, of rs. The state bank of india sbi is the largest commercial bank in terms of deposits, advances, profits, branches, employees. T banker to y nd he ever i ian empowerment 41 of staff. But the report is prepared based only hatirpul branch employees. The state bank of india, popularly known as sbi is one of the leading. Small business credit card scheme of state bank of india.
The reserve bank of india owns the state bank of india, to a large extent, and rest of the part is some private ownership in the share capital of state bank of india. College,vikrama simhapuri university,india abstract. When it comes to commercial banks, customer satisfaction level differentiates one bank from another, thus measuring customer satisfaction is exceedingly important. To study the level of customer satisfaction towards bajaj a project report submitted to the. Iv this project report also undertakes different aspects on marketing as well as it is also include all department thou the project report borings these finding and suggestion to capture still further area, sbi bank can think of taking over. The cost of making new customers is high than the cost of retaining customers. Customer satisfaction in sbi and other psbs in meghalaya. To know the satisfaction level of customers of bank in each service dimension. Cooperative bank customer satisfaction tlf research uk.
This project contains information regarding consumer awareness of 150 respondents of sbi bank. With the support of the investors and customers and the efficient endeavours of the staff, the bank is. Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. State bank of india or sbi, continued to be owned and operated by private persons. The report title is customer satisfaction regarding hdfc bank. Do something related to banking dont go for some foolish topics like customer satisfaction in random industries or bikes. Customer satisfaction research of nepal sbi bank ltd. Declaration hereby we declare that the project report entitled comparative study of customers satisfaction towards hdfc bank and state bank of india submitted for the degree of master of business administration, our original work and the project report has not formed. Customer satisfaction internet banking project report mba. A project report entitled customer satisfaction regarding internetbanking submitted to university in partial fulfillment of the requirement for the degree of master of business administration. Mba final year project on customer satisfaction projects. Apr 11, 2019 customer satisfaction regarding hdfc bank the report contains the organizational study done at hdfc bank. It was the first bank established in india as bank of calcutta in 1806. Customers satisfaction towards banking services of state bank of.
The study has been conducted to compare the satisfaction level of customers of sbi public sector bank and icici private sector bank. This study was undertaken to analyze the customers satisfaction with banking services with specific focus of standard chartered bank in tanzania. State bank of india sbi is the largest public sector banks in india. Customer satisfaction research of nepal sbi bank ltd core.
This report explore the importance customer place on various aspects of the service provided by national bank limited and at the same time assessed the current satisfaction levels of the customers. Oct 31, 2011 the setting of mba final year project on customer satisfaction objective is the corer stone of a systematic study. Sbi internship report ppt free download as powerpoint presentation. They have shifted their objective from earning profits to provide customer satisfaction. A study on customer satisfaction and preference towards net banking services in private. Customer awareness and preference towards ebanking services. The result of this analysis is showed that mean age of ebanking users is 0. This is a research report on project report on customer satisfaction survey on banks by sayed arif in finance category. Which upon indias independence becomes the state bank of india. All the department of hatirpul branch has participated on this report. The study will be fruitful one when the basis laid down is a concrete one they represent the desired solution to the problem and help in proper utilization of opportunities.
Project report on customer satisfaction survey on banks by. What are the best topics for a project report for b. The study report is prepared in term of the three months of internship program. The main purpose of this study is to evaluate customer. It is of germanic origin though some persons trace its origin to the french word banqui and the italian word banca. A study on customer satisfaction and preference towards net.
Customer awareness and preference towards ebanking. Search and upload all types of project report on customer satisfaction survey on banks projects for mbas on. Customer satisfaction is one of the most important factors in business. Project report on customer satisfaction in bank pdf. Therefore, bank can retain a customer only if he or she is satisfied by bank services. I also got the opportunity to interact with the staff of sbi which proved to be very. Pdf the study has been conducted in order to meticulously evaluate and examine the level of satisfaction towards internet banking services. The main objective of the thesis is to analyse the customer satisfaction regarding banking services provided by nepal sbi bank ltd. A comparative study of customer satisfaction in sbi and icici. Study on consumer satisfaction about sbi bank 4 customer. A model questionnaire on customer satisfaction in banking service. To study the level of customer satisfaction towards services provided by sbi.
Small business credit card scheme of state bank of india sbi and other public sector banks in gangapur city, rajasthan analysis of customer satisfaction submitted towards the partial fulfilment of vi semester of mbambl degree course submitted by. The study was conducted to know the customer satisfaction regarding service. As we know that the customer expectation from sbi and other public sector banks psbs are different although both are part of the banking. Hence for this study following objectives have been formed. Paper on job satisfaction of sbi employeesjob satisfaction of. They should also improvise on their own image, customer satisfaction and their profits. This is model questionnaire on customer satisfaction in banking service. Pdf a study on customers satisfaction towards banking. Agrawal and others published a comparative study of ebanking in public and private sectors banks with special reference to sbi and hdfc bank in haridwar find, read. Project report on the organisational structure of the state bank of india. Customer satisfaction regarding hdfc bank the report contains the organizational study done at hdfc bank. May 20, 2010 this is model questionnaire on customer satisfaction in banking service.
Driving sustainabilitytransforming india for fy 201718. Indians were the principal borrowers against deposit of companys paper, while the business of. To know the various important service quality dimension in banking industry. The word bank is used in the sense of a commercial bank. This is the reason why banks listen to customer requirements and complains. And awareness of customers about different types of products and services offered by hdfc bank. Internship report on customer satisfaction of national bank. May 30, 2017 a study on customer satisfaction towards banking services of state bank of india in kolkata region 1. The bank was redesigned as the bank of bengal, three years later, on 2 january 1809.
General customer satisfaction cs is the individuals perfection of the performance of the. As we know that the customer expectation from sbi and other. While the reporting year was an exciting and eventful one, the bank simultaneously faced its fair share of challenges. In recent years the cooperative banks revenue and profits have grown along with customer satisfaction. To estimate the performance of sbi based on the service provided. The purpose of this research article is to evaluate the customers satisfaction towards the banking services rendered by the sbi in kanyakumari district. I hereby declare that this project work entitled impact of sbi retail banking on. A survey on customer satisfaction in banking services 1. Chapter3 customer satisfaction in sbi and other psbs in.